Frequently Asked Questions
Discover everything you need to know about our natural, heritage-inspired skincare.
Are your products 100% natural?
Yes, every product at Ancestral Cosmetics is formulated with pure, earth-derived ingredients, free from synthetic fragrances, parabens, and harsh chemicals.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days to arrive.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided at least 50% of the product remains.
Are your cosmetics cruelty-free?
Absolutely. We never test on animals and only source ingredients from suppliers who adhere to strict ethical and cruelty-free standards.
Can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.